Thank you for shopping at Kittycountz! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

Returns: We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds: Once we receive your return, our team will inspect the item and process your refund. Refunds will be issued to the original payment method within 5 business days.

Exchanges: If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team at onlykoston@gmail.com to initiate an exchange.

Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return: To initiate a return, please contact our customer service team at onlykoston@gmail.com. Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

Non-Returnable Items: Certain items are non-returnable, including personalized products and perishable goods. Please check the product description for any specific return restrictions.

Cancellations: If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service onlykoston@gmail.com

Thank you for choosing Kittycountz! We appreciate your business and strive to make your shopping experience enjoyable.

Kittycountz Email: onlykoston@gmail.com